JPTI IS Dept. http://helpdesk.jerrypate.com/blog Working behind the scenes to keep it running. Wed, 19 Oct 2011 16:42:50 +0000 en hourly 1 http://wordpress.org/?v=3.2.1 Internet connectivity issue http://helpdesk.jerrypate.com/blog/2011/10/19/internet-connectivity-issue/ http://helpdesk.jerrypate.com/blog/2011/10/19/internet-connectivity-issue/#comments Wed, 19 Oct 2011 16:42:50 +0000 kconley http://helpdesk.jerrypate.com/blog/?p=231 We are experiencing some Internet connectivity issues at this moment. Some web sites, such as most Toro sites  are not loading, while others are loading with no problem.

We are working with our Internet Service provider to resolve this issue.

]]> http://helpdesk.jerrypate.com/blog/2011/10/19/internet-connectivity-issue/feed/ 0 Back In Operation http://helpdesk.jerrypate.com/blog/2011/03/17/back-in-operation/ http://helpdesk.jerrypate.com/blog/2011/03/17/back-in-operation/#comments Thu, 17 Mar 2011 14:32:43 +0000 kconley http://helpdesk.jerrypate.com/blog/?p=225 Continue reading →]]> The issues preventing the Helpdesk usability are resolved.  It required a complete reinstall of both the server Operating System and the Helpdesk software due to data corruption.  As a result we need you to re-enter any open issues that you may have.

Going forward, all tech support requests need to go through the Helpdesk, as they used to.  If your computer is down or you have no means of communication with the Helpdesk, call us and we’ll create a ticket on your behalf.

Helpdesk tickets are created in 3 different ways:

  1. Through the Helpdesk website
  2. By emailing helpdesk AT jerrypate DOT com
  3. On your behalf by the IS Department.

Once your ticket is closed, you’ll be sent a link to a IS Department Customer Satisfaction Survey. Please take a moment to answer the survey for each ticket. This will help us to help you better.

 

]]> http://helpdesk.jerrypate.com/blog/2011/03/17/back-in-operation/feed/ 0 Mail Server Problems http://helpdesk.jerrypate.com/blog/2011/01/31/mail-server-problems/ http://helpdesk.jerrypate.com/blog/2011/01/31/mail-server-problems/#comments Mon, 31 Jan 2011 14:25:13 +0000 kconley http://helpdesk.jerrypate.com/blog/?p=220 We are working on resolving problems with the exchange server that is preventing some employees from connecting to the server.  We will you as soon as the problem is resolved.

]]> http://helpdesk.jerrypate.com/blog/2011/01/31/mail-server-problems/feed/ 0 Password Expiration Notification Emails Fixed http://helpdesk.jerrypate.com/blog/2010/12/27/password-expiration-notification-emails-fixed/ http://helpdesk.jerrypate.com/blog/2010/12/27/password-expiration-notification-emails-fixed/#comments Mon, 27 Dec 2010 15:48:21 +0000 kconley http://helpdesk.jerrypate.com/blog/?p=218 Continue reading →]]>

Password Expiration Notification

I’ve located and resolved an issue with our Password Expiration Notification tool that has been preventing several people from receiving emails that notify them when their passwords are about to expire.

These emails contain valuable information regarding how to change your password.  If you are a smart phone user, be sure to check all the way at the bottom for instructions on how to change your password on your phone.

]]> http://helpdesk.jerrypate.com/blog/2010/12/27/password-expiration-notification-emails-fixed/feed/ 0 Let them write email and send them too! http://helpdesk.jerrypate.com/blog/2010/11/08/let-them-write-email-and-send-them-too/ http://helpdesk.jerrypate.com/blog/2010/11/08/let-them-write-email-and-send-them-too/#comments Mon, 08 Nov 2010 15:07:13 +0000 kconley http://helpdesk.jerrypate.com/blog/?p=214 The email server issues have been resolved.

]]> http://helpdesk.jerrypate.com/blog/2010/11/08/let-them-write-email-and-send-them-too/feed/ 0 Mail server issues http://helpdesk.jerrypate.com/blog/2010/11/08/mail-server-issues/ http://helpdesk.jerrypate.com/blog/2010/11/08/mail-server-issues/#comments Mon, 08 Nov 2010 14:45:46 +0000 kconley http://helpdesk.jerrypate.com/blog/?p=210 We are aware of, and working on an issue that is preventing email from being sent or received.

We’ll update you here, once the email services have been restored.

]]> http://helpdesk.jerrypate.com/blog/2010/11/08/mail-server-issues/feed/ 0 Email Server Issues http://helpdesk.jerrypate.com/blog/2010/09/20/email-server-issues/ http://helpdesk.jerrypate.com/blog/2010/09/20/email-server-issues/#comments Mon, 20 Sep 2010 12:10:08 +0000 kconley http://helpdesk.jerrypate.com/blog/?p=207 Continue reading →]]> The MS Exchange Mail Store server is experiencing hardware issues that we are trying to work through.

We are aware that email is unavailable at this time and are working on a resolution.

We appreciate your patience as we work through this.

– IT

]]> http://helpdesk.jerrypate.com/blog/2010/09/20/email-server-issues/feed/ 0 Problem with parts toll free number http://helpdesk.jerrypate.com/blog/2010/09/09/problem-with-parts-toll-free-number/ http://helpdesk.jerrypate.com/blog/2010/09/09/problem-with-parts-toll-free-number/#comments Thu, 09 Sep 2010 13:49:14 +0000 kconley http://helpdesk.jerrypate.com/blog/?p=203 Continue reading →]]> We are having problems this morning with the Parts ACD system. Customers are being automatically directed to a voicemail box and not out CSR’s or it’s just ringing until it’s disconnected.

We have contacted our telephone system support vendor and are awaiting their resolution.

]]> http://helpdesk.jerrypate.com/blog/2010/09/09/problem-with-parts-toll-free-number/feed/ 0 Memphis network issues are resolved http://helpdesk.jerrypate.com/blog/2010/08/25/memphis-network-issues-are-resolved/ http://helpdesk.jerrypate.com/blog/2010/08/25/memphis-network-issues-are-resolved/#comments Wed, 25 Aug 2010 18:39:15 +0000 kconley http://helpdesk.jerrypate.com/blog/?p=201 The Memphis network issues have been identified and resolved.

]]> http://helpdesk.jerrypate.com/blog/2010/08/25/memphis-network-issues-are-resolved/feed/ 0 Atlanta voice & data connections are restored http://helpdesk.jerrypate.com/blog/2010/08/23/atlanta-voice-data-connections-are-restored/ http://helpdesk.jerrypate.com/blog/2010/08/23/atlanta-voice-data-connections-are-restored/#comments Mon, 23 Aug 2010 15:08:42 +0000 kconley http://helpdesk.jerrypate.com/blog/?p=198 The Atlanta voice and data outage has been resolved.  Both voice and data are working properly at this time.

]]> http://helpdesk.jerrypate.com/blog/2010/08/23/atlanta-voice-data-connections-are-restored/feed/ 0